Complaints procedure

 

If you have any concerns about your childs education, whether it relates to the curriculum or not, please talk it over with the Headteacher or class teacher.  Arrangements can be made from 8.30am or at the end of afternoon school.  If you have a concern or complaint about the curriculum or religious worship in a school you should talk it over first with the Headteacher or other staff.  If you are not satisfied that your complaint has been settled by informal discussion you can ask to have it considered by the governing body.  Complaints may be made under arrangements pursuant to Section 23 of the Education Reform Act 1988.  Details are available from the school office or the education office.

 

We would very much hope that any problem could be resolved through discussion with the staff at school.  The following information is given in accordance with the 1988 Education reform Act.  The minutes of governors meetings, National Curriculum documents and school curriculum guidelines may be viewed by appointment in school.

 

 

WELFARE

 

Accidents and illness

 

If your child is unwell we will make every effort to contact you.  It is very important that we have up to date home/work telephone numbers or other contact numbers.  Until we have contacted you we will take any action required in the interests of your child.  If your child is ill before school begins please do not send them to school on that day.

 

Although we will always care for children who become ill at school any necessary medical treatment or administering of medicines will be carried out in accordance with our School Medication Policy, which has been drawn up with reference to DfEE Circular 14/96  Supporting Pupils with Medical Needs in School and KCC Supplementary Guidance 1998.  Parents naturally have responsibility for the care of their children and from time to time may need to discuss medical matters with the Headteacher.

 

Whilst at school, school medical services give all children routine medical screening on a regular basis including vision, height and weight.

 

We have a welfare assistant and trained first aiders on our school staff and in the event of an accident appropriate first aid will be given.  In the case of more serious accidents we will contact you as soon as possible.  Every parent will be asked to sign an agreement form giving permission for appropriate medical emergency treatment to be arranged in the event of an extreme emergency or parents not available or contactable.

 

If your child suffers a blow to the head you will always be notified.

 

 

Headlice

 

From time to time the school suffers an outbreak of headlice.  We hold regular headlice clinics.  If your child shows symptoms of headlice infestation please contact the school for guidance in line with advice, which the school will have received from the health authority.